{"id":113098,"date":"2022-03-25T11:20:39","date_gmt":"2022-03-25T10:20:39","guid":{"rendered":"https:\/\/galiwonders.com\/terminos-y-condiciones\/"},"modified":"2026-11-03T11:22:47","modified_gmt":"2026-11-03T10:22:47","slug":"terminos-y-condiciones","status":"publish","type":"page","link":"https:\/\/galiwonders.com\/en\/terminos-y-condiciones\/","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"113098\" class=\"elementor elementor-113098 elementor-24\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f4ee821 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f4ee821\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3aa139f\" data-id=\"3aa139f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-61b4c16 elementor-widget elementor-widget-text-editor\" data-id=\"61b4c16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 id=\"general-terms-and-conditions-for-package-travel-english-version\" data-lfile-container=\"c295b078-3264-4058-bc2c-b0a9ea1b0272\" data-pm-slice=\"1 1 []\">General Terms and Conditions for Package Travel<\/h1><p>These General Terms and Conditions are governed by the provisions of Royal Legislative Decree 1\/2007 of 16 November, approving the Consolidated Text of the General Law for the Protection of Consumers and Users and other supplementary laws, as amended by Royal Decree-Law 23\/2018 of 21 December, transposing directives on trademarks, rail transport, package travel and linked travel arrangements, Law 4\/2022 of 25 February, on the protection of consumers and users in situations of social and economic vulnerability, and by Law 7\/1998 of 13 April, on general contracting conditions, and by the provisions set out below.<\/p><h2 id=\"general-information\">General Information<\/h2><p>Holder: GALIWONDERS, travel agency licence XG-590, with registered address at c\/Joaqu\u00edn Costa, n\u00ba 56, 4\u00baK, 36004 Pontevedra, Spain, tax ID (CIF) B-70475512, telephone +34 886251092 (Spain), +353 212340225 (Ireland), +44 2032 860051 (United Kingdom), +1 2319302575 (United States), +61 280915812 (Australia) and +27 218139098 (South Africa), and email info@galiwonders.com, acting as the organising agency. Opening hours are Monday to Thursday, 9:00 to 18:00, and Friday, 9:00 to 14:00 (mainland Spain time).<\/p><h2 id=\"general-scope\">General Scope<\/h2><p>Any booking with GALIWONDERS is subject to these general terms of sale, which are freely published below so that each CLIENT can review and verify the purchase and its specific terms.<\/p><p>The purpose of the GENERAL CONDITIONS is to regulate the contractual terms for the provision of the SERVICES by GALIWONDERS and, where applicable, the consideration owed by the CLIENT to GALIWONDERS for use of certain SERVICES. The SERVICES will be provided through the procurement, availability, organisation, use and management by GALIWONDERS of the technical, human and operational resources necessary for that purpose and, in all cases, in return for the prices in force at any given time where the SERVICES are paid. Merely browsing the website https:\/\/galiwonders.com does not constitute a SERVICE.<\/p><p>GALIWONDERS takes special care to protect the traveller under the terms set out in these GENERAL CONDITIONS, as well as in the <a href=\"https:\/\/galiwonders.com\/en\/aviso-legal\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">LEGAL NOTICE<\/a> and the <a href=\"https:\/\/galiwonders.com\/en\/politica-de-privacidad\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">PRIVACY POLICY<\/a>.<\/p><h2 id=\"1--definitions\">1.- DEFINITIONS<\/h2><p><strong>A. Package travel:<\/strong> a combination of at least two types of travel service for the purpose of the same trip or holiday, provided the combination is formalised in a single contract, whether or not the traveller requests it. A trip is also considered package travel where, although formalised in several contracts, it:<\/p><ul><li>is made at one of our points of sale;<\/li><li>involves a combination of travel services selected before the traveller consents to pay;<\/li><li>is offered, sold or invoiced by the organiser or, where applicable, the retailer, at an all-inclusive or total price;<\/li><li>is advertised by the organiser or, where applicable, the retailer, as &#8220;package travel&#8221;; or<\/li><li>is made under contracts that allow the traveller to choose among a selection of different travel services.<\/li><\/ul><p>Finally, contracts concluded on https:\/\/galiwonders.com (through a linked online booking process) are also package travel contracts, where the traveller enters into a single contract with the trader but several contracts with the providers of the services booked by the traveller, no later than 24 hours after confirmation of the last booking.<\/p><p>Package travel also includes a combination of one travel service (transport, accommodation or car rental) and one or more additional tourist services, provided that:<\/p><ul><li>the tourist services account for 25% or more of the value of the combination and are advertised as an essential feature of it; or<\/li><li>the tourist services were booked only after performance of one travel service (transport, accommodation or car rental) had started.<\/li><\/ul><p><strong>B. Travel service:<\/strong> passenger transport; accommodation where it is not an integral part of passenger transport and is not for residential purposes; car rental (Royal Decree 750\/2010 of 4 June); and any other tourist service that is not an integral part of one of the travel services mentioned above.<\/p><p><strong>C. Package travel contract:<\/strong> a contract covering the whole trip, or several contracts covering each of the travel services included in the package travel offered.<\/p><p><strong>D. Start date of the package travel:<\/strong> the day on which performance of the travel services included in the contract begins.<\/p><p><strong>E. Repatriation:<\/strong> the traveller&#8217;s return to the place of departure or to any other place agreed by the contracting parties.<\/p><p><strong>F. Lack of conformity:<\/strong> the non-performance or improper performance of the travel services included in package travel.<\/p><p><strong>G. Traveller:<\/strong> any person who intends to enter into a contract or is entitled to travel under a contract.<\/p><p><strong>H. Trader:<\/strong> a person who serves travellers in person or online, whether acting as an organiser, retailer, trader facilitating travel services, or provider of travel services.<\/p><p><strong>I. Organiser:<\/strong> a trader who combines and sells or offers package travel, either directly, through or together with another trader.<\/p><p><strong>J. Retailer:<\/strong> a trader, other than the organiser, who sells or offers package travel put together by an organiser.<\/p><p><strong>K. Minor:<\/strong> any person under eighteen years of age.<\/p><p><strong>L. Unavoidable and extraordinary circumstances:<\/strong> situations beyond the control of the party invoking them, the consequences of which could not have been avoided even if all reasonable measures had been taken.<\/p><p><strong>M. Point of sale:<\/strong> any retail premises, whether movable or immovable, or a retail website or similar online retail sales facility, including where such websites or facilities are presented to travellers as a single facility, including a telephone service.<\/p><p><strong>N. Establishment:<\/strong> access to a self-employed economic activity and its pursuit, as well as the setting up and management of undertakings, in particular companies, under the conditions laid down by law, for an indefinite period, in particular through a stable infrastructure.<\/p><p><strong>O. Pre-contractual information:<\/strong> the information that the organiser or, where applicable, the retailer is obliged to provide to the traveller before the traveller is bound by any contract or offer.<\/p><h2 id=\"2--important-notes-on-package-travel\">2.- IMPORTANT NOTES ON PACKAGE TRAVEL<\/h2><p>The information contained in these General Terms and Conditions for package travel, and that provided at the pre-contractual stage, is of a general nature. No significant variations in content are to be expected, and it will be modified only on the terms set out in the Special Conditions and in certain cases explained below.<\/p><h3 id=\"21--organisation-of-the-package-travel\">2.1.- Organisation of the package travel<\/h3><p>Package travel is organised by the wholesale agency, or wholesale-retail agency where applicable, identified in the pre-contractual information provided to the client and in the package travel contract.<\/p><h3 id=\"22--the-package-travel-contract\">2.2.- The package travel contract<\/h3><p>The agency undertakes to give the traveller a copy of the package travel contract formalised by the parties, no later than 24 hours after it is formalised. All the conditions governing the package travel booked form an integral part of the package travel contract, in particular the general conditions set out in this text, the pre-contractual conditions, and the special conditions agreed between the agency and the traveller.<\/p><h3 id=\"23--price\">2.3.- Price<\/h3><p><strong>A) The price of the package travel includes:<\/strong><\/p><ul><li>The price of all the tourist services booked (passenger transport, accommodation, motor vehicle rental, etc.), regardless of whether they were formalised in one contract or several;<\/li><li>Commissions, surcharges and additional costs;<\/li><li>Assistance provided by the organiser or, where applicable, the retailer, if the traveller is in difficulty, especially in cases of extraordinary and unavoidable circumstances and those set out in the applicable regulations;<\/li><li>The possibility of requesting assistance when the traveller has difficulty submitting a complaint about any lack of conformity detected by the traveller during the trip.<\/li><\/ul><p><strong>B) The price of the package travel does not include:<\/strong><\/p><p>Any other service not specifically stated in the contract, such as:<\/p><ul><li>Visas;<\/li><li>Vaccination certificates;<\/li><li>&#8220;Extras&#8221; such as: coffees, wines, spirits, mineral water, special diets, laundry and ironing, parking, use of the telephone, cots, TV rental, spa services, thermal baths, massages, medical, therapeutic or health treatments; and<\/li><li>Any other similar service that the establishment offers at a price separate from that of the main service booked.<\/li><li>Additional taxes in certain destinations, which may vary depending on the category of the establishment and the destination. These charges are paid directly at the hotel and the traveller is solely responsible for paying them.<\/li><li>Airport entry\/exit taxes and fees, where in force.<\/li><li>Tourist tax: please note that some cities may have their own tourist tax, which must be paid directly by the client and is not included in our prices.<\/li><\/ul><p><strong>C) Price changes:<\/strong><\/p><p>The price of the package travel has been calculated according to exchange rates, transport fares and fuel costs. Because of the constant rise in oil or other energy sources, the price of the trip may at times be modified after the trip has been booked and confirmed, by the organiser or, where applicable, the retailer, provided that this right is stated in the formalised contract.<\/p><p>Depending on the destination, tourist taxes, charges and surcharges for landing, embarkation or disembarkation at ports or airports will be imposed on the traveller as an integral part of the total price of the package travel, as specified in the previous section. These amounts may be changed by third parties not directly involved in the performance of the package travel and, as a result, may be modified by the agency.<\/p><p>The tourist tax is a charge applied by hotels in certain countries. The traveller should check whether this tax applies at their destination.<\/p><p>As a result of changes in the exchange rate applicable to the package travel, the agency may modify the price of the trip.<\/p><p>* Any price change resulting from any of the reasons set out above will be notified by the agency to the traveller, with the justification for the increase and its calculation, on a durable medium, no later than twenty calendar days before the start date of the package travel.<\/p><p>Where the travel contract provides for the organiser or, where applicable, the retailer to be able to change the price, as is the case here, the traveller will be entitled to a price reduction corresponding to any decrease in the costs mentioned in this section that occurs between the date the package travel booking is confirmed and its start date. In the event of a price reduction, the organiser and, where applicable, the retailer will be entitled to deduct actual administrative costs from the refund owed to the traveller.<\/p><p><strong>D) Price reduction and compensation for damages:<\/strong><\/p><ul><li>The traveller will be entitled to an appropriate price reduction for any period during which there has been a lack of conformity, unless the organiser or the retailer proves that the lack of conformity is attributable to the traveller.<\/li><li>The traveller will be entitled to receive appropriate compensation from the organiser or, where applicable, the retailer for any damage or loss suffered as a result of any lack of conformity. Compensation will be paid without undue delay.<\/li><li>The traveller will not be entitled to compensation for damages if the organiser or, where applicable, the retailer proves that the lack of conformity is:<ul><li>a) attributable to the traveller;<\/li><li>b) attributable to a third party unconnected with the provision of the services booked and unforeseeable or unavoidable; or<\/li><li>c) due to unavoidable and extraordinary circumstances.<\/li><\/ul><\/li><li>To the extent that international conventions binding on the European Union limit the scope or conditions of the compensation payable by providers of travel services included in package travel, the same limitations will apply to organisers and retailers. In all other cases, the contract may limit the compensation payable by the organiser or the retailer, provided that the limitation does not apply to personal injury or to damage caused intentionally or through negligence, and that its amount is not less than three times the total price of the trip.<\/li><li>Any right to compensation or price reduction under the applicable law will not affect the rights of travellers under:<ul><li>a) Regulation (EC) No 261\/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295\/91.<\/li><li>b) Regulation (EC) No 1371\/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers&#8217; rights and obligations.<\/li><li>c) Regulation (EC) No 392\/2009 of the European Parliament and of the Council of 23 April 2009 on the liability of carriers of passengers by sea in the event of accidents.<\/li><li>d) Regulation (EU) No 1177\/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006\/2004.<\/li><li>e) Regulation (EU) No 181\/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006\/2004.<\/li><li>f) International conventions.<\/li><\/ul><\/li><li>Travellers will have the right to submit complaints under the applicable law, those regulations and the international conventions.<\/li><\/ul><p>* Compensation or price reductions granted under the law and those granted under those regulations and international conventions will be deducted from each other to avoid over-compensation.<\/p><p><strong>E) Agreed method of payment<\/strong><\/p><p>The parties will agree in the contract on the method of payment, whether in full or in instalments, although the full amount must be paid before the departure date. If the price has not been received, the traveller will be deemed to have unilaterally withdrawn from the contract, with the costs and penalties set out in Royal Legislative Decree 1\/2007.<\/p><p><strong>F) General considerations on price<\/strong><\/p><p>The website https:\/\/galiwonders.com shows a number of standard packages with a price. The client can make changes to those packages or request more information about any of the services shown by contacting GALIWONDERS through the web form, by email or by telephone. If they do, they will be sent an itinerary adapted to their needs, which may have a different price from the one shown on the website.<\/p><p>All prices shown on the website https:\/\/galiwonders.com are to be understood as &#8220;from&#8221; prices. That is, they are indicative and in no case final.<\/p><p>The sale prices shown on the website, as well as those detailed in the itinerary, are expressed in euros. Value added tax (VAT), and any tax that replaces it, and the charges applicable in each case, are included in the price. The user can see the total amount of the purchase and, where applicable, any costs attached to it, before completing it, so that they can expressly accept them.<\/p><p><strong>G) Discounts and promotions<\/strong><\/p><p>Discounts, promotions, promotional codes, commercial advantages and any other benefits offered by GALIWONDERS cannot be combined with one another, unless expressly stated otherwise in the specific terms of the relevant promotion. If the client is entitled to apply several discounts or benefits, they may only benefit from one of them per booking, and the one most advantageous to the client will be applied, unless different particular conditions are established.<\/p><h3 id=\"24--booking-process-and-method-of-payment\">2.4.- Booking process and method of payment<\/h3><p><strong>Booking process<\/strong><\/p><p>When the CLIENT receives the itinerary with the requested service and the final price, they are also given a reference code.<\/p><p>If the user decides to purchase the service, they can make the booking through the website using the reference generated.<\/p><p>To confirm the booking, a non-refundable deposit equal to 20% of the total price of the trip must be paid. The remaining amount must be paid at least 1 month before the start date of the trip. If the trip is booked less than 1 month in advance, the full payment must be made at the time of booking.<\/p><p>For trips quoted as a group, to confirm the booking, a non-refundable deposit equal to 30% of the total price of the trip must be paid. The remaining amount must be paid at least 40 days before the start date of the trip. If the trip is booked less than 40 days in advance, the full payment must be made at the time of booking.<\/p><p>The booking will be deemed confirmed once the process is completed. Once the corresponding payment has been received, GALIWONDERS will confirm all the bookings in the CLIENT&#8217;s package.<\/p><p>The &#8220;Travel Kit&#8221; (all the information relating to the trip, tickets, hotel vouchers, maps, etc.) will be sent to the email address provided by the CLIENT once full payment has been received (generally 15 days before the start of the trip, unless the booking is made with less notice, but in any case it will be sent before the trip begins).<\/p><p>Once the email with the Travel Kit has been received, the client is obliged to check and carefully read all the travel documentation, as well as the information on the services or accommodation booked, paying particular attention to the dates, services, towns and the notes accompanying each day.<\/p><p>The providers shown in the itinerary before booking are examples and in no case final booking confirmations. Accommodation at the destination is subject to availability at the time the booking is formalised. In any case, the travel service will be of a quality equal to or higher than that originally offered.<\/p><p>The agency needs at least 5 working days to process a booking and send all the documentation to the CLIENT. The agency reserves the right to reject requests received less than 5 working days before the start date of the trip.<\/p><p><strong>Method of payment<\/strong><\/p><p>Payment can be made through the website https:\/\/galiwonders.com by providing card details (through the Stripe or Redsys platforms) or by bank transfer. Any bank charges arising from payment by transfer will be borne entirely by the client. If they are charged to GALIWONDERS&#8217; account, they will be added to the total price of the trip.<\/p><p>For any queries, the CLIENT can contact GALIWONDERS at the contact points shown on this same page.<\/p><p>Once payment has been received, the definitive confirmation of the trip booked will be sent to the email address provided by the CLIENT. The invoice may be issued once the trip has ended.<\/p><p>The CLIENT undertakes that all the data they provide is truthful, accurate and complete and, in particular, that they are the holder of the credit or debit cards used and can show that these have sufficient funds to cover the cost of the package they wish to book. The CLIENT is responsible for reporting any change or modification to that data.<\/p><p>The card provided by the CLIENT must be valid in Spanish territory and must not be declined by the payment gateway. If it is declined, the purchase process will be cancelled, unless the client chooses another means of payment to complete the purchase.<\/p><p>Fraudulent use of credit cards, or the refusal of the payment operation for any reason, entitles GALIWONDERS to terminate the contract for the service purchased, without prejudice to the corresponding civil and criminal liabilities.<\/p><p>Payment security. If the CLIENT uses the bank&#8217;s payment gateway, they enter a secure server, which can be identified by the https at the start of the URL. Likewise, if the CLIENT makes a bank transfer, they can check the security of online payment with their bank. As for payment through Stripe, it is a secure system for using credit cards on the Internet. This system ensures that card details travel encrypted directly from the buyer to the intermediary bank. If you have any questions about this, please do not hesitate to contact GALIWONDERS for more information.<\/p><p>GALIWONDERS never accesses its clients&#8217; personal accounts, since the payment operation is carried out directly by the different institutions.<\/p><p>If you notice any error in your purchase, you must contact GALIWONDERS as soon as possible, preferably within 48 hours of receiving the confirmation email, so that GALIWONDERS can correct it, if possible. Any additional costs arising from correcting the data will be borne by the CLIENT, unless the error is attributable to GALIWONDERS.<\/p><p>A contract concluded electronically has the same validity as one concluded in person, in accordance with Article 23 of Law 34\/2002 of 11 July, on information society services and electronic commerce, to which this business adheres, respecting consumer rights at all times.<\/p><p>All contracts will be formalised in English and\/or Spanish. These will be the languages of information and application for the contracts and requests made from the website, depending on the client&#8217;s place of origin.<\/p><h3 id=\"25--assistance\">2.5.- Assistance<\/h3><ul><li>The traveller may send messages, requests or complaints about the performance of the package travel directly to the retailer through which it was purchased. The retailer will forward those messages, requests or complaints to the organiser without undue delay. For the purposes of compliance with time limits or limitation periods, the retailer&#8217;s acknowledgement of receipt of the messages, requests or complaints will be deemed acknowledgement of receipt by the organiser.<\/li><li>The organiser and the retailer must provide appropriate assistance without undue delay to a traveller in difficulty, especially in the event of unavoidable and extraordinary circumstances, in particular by:<ul><li>a) providing appropriate information on health services, local authorities and consular assistance;<\/li><li>b) assisting the traveller to make distance communications; and<\/li><li>c) helping the traveller to find alternative travel arrangements.<\/li><\/ul><\/li><li>The organiser and, where applicable, the retailer may charge a reasonable fee for such assistance if the difficulty was caused intentionally or through the traveller&#8217;s negligence. That fee will in no case exceed the actual costs incurred by the organiser or the retailer.<\/li><li>If it is impossible to ensure the traveller&#8217;s return as agreed in the contract due to unavoidable and extraordinary circumstances, the organiser or, where applicable, the retailer will bear the cost of the necessary accommodation, if possible of equivalent category, for a period not exceeding three nights per traveller, any excess being at the traveller&#8217;s expense. Where European passenger rights legislation applicable to the relevant means of transport for the traveller&#8217;s return provides for longer periods, those periods will apply.<\/li><\/ul><h3 id=\"26--changes-to-other-clauses-of-the-contract\">2.6.- Changes to other clauses of the contract<\/h3><ul><li>The package travel contract, with the exception of the provisions of the previous section, may be modified unilaterally by the organiser or, where applicable, the retailer, before the start of the package travel, provided that the change is insignificant, that this right is stated in the contract formalised with the traveller, and that the traveller is informed of the change on a durable medium.<\/li><li>However, where the organiser is forced to change any of the main characteristics of the package travel contained in the pre-contractual or contractual conditions, or proposes to the traveller an increase in the price of the package travel of more than eight per cent (8%) of the total price, always before the start of the package travel, the traveller will have the option of accepting the proposed change or terminating the contract without penalty.<\/li><li>If the substitute package travel is of lower quality or cost than the one modified, the traveller will be entitled to a price reduction.<\/li><li>Changes to contract clauses must be communicated to the traveller without delay, stating: the effect of the change on the total price of the package travel; the period within which the traveller must communicate their decision to terminate or accept the changes and what happens if the traveller does not respond; and, where applicable, the substitute trip offered and its price.<\/li><\/ul><p>If the traveller requests voluntary changes to their package travel, the prices of the tourist services may not correspond to those published in the brochure or pre-contractual conditions on which the booking was based.<\/p><p><strong>Change policy<\/strong><\/p><p>For handling changes made after the booking is confirmed (of date, itinerary, room type, number of people, services included, client errors, etc.), the following charges will apply:<\/p><ul><li>Trips of up to 6 nights: \u20ac25 \/ person<\/li><li>Trips of 7 to 14 nights: \u20ac40 \/ person<\/li><li>Trips of 15 or more nights: \u20ac60 \/ person<\/li><\/ul><p>The consumer will be responsible for any additional costs that may arise as a result of the changes requested. The final price of the package may increase depending on the new dates.<\/p><p>No changes will be accepted less than 15 days before the start date of the trip (40 days in the case of groups), or once the trip has started.<\/p><p>If the dates are changed, the new travel dates must be confirmed within 30 days of the request to cancel the trip originally booked. The new trip must take place within 180 days of the trip originally booked. If these two conditions are not met, the corresponding penalty will apply according to the time at which the cancellation was made (see section 2.9.- Termination of the package travel contract by the traveller).<\/p><p>GALIWONDERS reserves the right not to accept changes if circumstances so require.<\/p><h3 id=\"27--transfer-of-the-package-travel-contract\">2.7.- Transfer of the package travel contract<\/h3><ul><li>For the traveller to be able to transfer the package travel contract to another person, the transferee must meet all the conditions applicable to that contract, and the organiser or, where applicable, the retailer must be notified beforehand, with reasonable notice of at least seven (7) calendar days before the start of the package travel.<\/li><li>Both the transferor and the transferee will be jointly and severally liable for payment of the outstanding amount, as well as for any additional costs caused by the transfer. For this purpose, the organiser or the retailer must provide the transferor with proof of the additional costs.<\/li><\/ul><h3 id=\"28--payments-and-refunds\">2.8.- Payments and refunds<\/h3><ul><li>The package travel must be fully paid for the traveller to be provided with all the services of their trip. If the payment is rejected for any reason, the booking will be cancelled, after an informative notice to try to resolve the payment problem.<\/li><li>If the full price agreed in the conditions is not received, the traveller will be deemed to have withdrawn from the trip, and the provisions of section &#8220;2.9. Termination of the package travel contract by the traveller&#8221; will apply.<\/li><li>If the organiser terminates the package travel contract, it must return or refund to the traveller the amounts already paid by them, within a period not exceeding fourteen calendar days from the date of termination of the contract.<\/li><li>A traveller who does not show up at the scheduled departure time of the package travel booked will not be entitled to a refund of any amount paid, unless the parties have agreed otherwise.<\/li><li>Regarding any cancellation insurance taken out by the traveller, the premium paid is in no case refundable. GALIWONDERS advises travelling with appropriate insurance. If the dates or destination change, it must be issued and paid for again by the CLIENT.<\/li><\/ul><h3 id=\"29--termination-of-the-package-travel-contract-by-the-traveller\">2.9.- Termination of the package travel contract by the traveller<\/h3><p>At any time, but always before the start date of the package travel, the traveller may terminate the contract under a cancellation charges policy set by GALIWONDERS, which consists of:<\/p><p><strong>Trips quoted as FIT (up to 9 pax)<\/strong><\/p><ul><li>20% non-refundable deposit to confirm the booking.<\/li><li>If the cancellation is made up to 30 days before the start date of the trip, the cancellation charges will be equal to 20% of the total price of the trip.<\/li><li>If the cancellation is made between 29 and 15 days before the start date of the trip, the cancellation charges will be equal to 50% of the total price of the trip.<\/li><li>If the cancellation is made between 14 and 7 days before the start date of the trip, the cancellation charges will be equal to 70% of the total price of the trip.<\/li><li>If the cancellation is made 6 days or less before the start date of the trip, the cancellation charges will be equal to 100% of the total price of the trip.<\/li><\/ul><p><strong>Trips quoted as groups (10 pax or more)<\/strong><\/p><ul><li>30% non-refundable deposit to confirm the booking.<\/li><li>Reduction in the number of participants (deadline 40 days before), maximum reduction of 20% of participants. No refunds are made, but the final price is adjusted to the final number of participants. If the partial cancellation is made from 39 days before the trip, the general cancellation policy of this section will apply.<\/li><li>If the cancellation is made up to 40 days before the start date of the trip, the cancellation charges will be equal to 30% of the total price of the trip.<\/li><li>If the cancellation is made between 39 and 15 days before the start date of the trip, the cancellation charges will be equal to 60% of the total price of the trip.<\/li><li>If the cancellation is made 14 days or less before the start date of the trip, the cancellation charges will be equal to 100% of the total price of the trip.<\/li><\/ul><p>Cancellation requests received after 14:00 on Friday (mainland Spain time) will be deemed received on the next working day (Monday at 9:00), according to the Spanish public holiday calendar.<\/p><p>For both trips quoted as FIT and as groups, if one person cancels who had initially booked a trip in a shared room, GALIWONDERS is not responsible for the extra cost of the room change because it corresponds to a different rate (for example, the change from a double to a single room because one person cancels). Travellers will be duly informed of the cost of that change, and it will be the responsibility of those travelling to bear the extra cost, to ensure that the trip takes place under the new conditions and rates.<\/p><p>GALIWONDERS cannot be held responsible for cancellations of flights, trains, buses or other means of transport not provided by the organiser, or for visa refusals, that may make it difficult to carry out the trip. Any changes arising from this situation will be governed by the General Cancellation Policy and the Change Policy.<\/p><p>Where no reference is made to the cancellation charges policy and the package travel contract does not establish a different one, the amount of the penalty will be equal to the price of the package travel, less the cost savings and income resulting from the alternative use of the travel services.<\/p><p>Where the services booked and cancelled that form part of the package travel were subject to special economic booking conditions, the cancellation charges for withdrawal will be those set by the provider of each service.<\/p><p>Where, as a result of changes to the conditions of the package travel contract, the traveller does not accept a substitute trip, the organiser will refund to the traveller the amounts paid without applying penalties, within a maximum of fourteen calendar days from the date of termination of the contract.<\/p><p>The following are entitled to terminate the contract and to a full refund of the price of the package travel:<\/p><p>a) travellers whose booked trips are affected by unavoidable and extraordinary circumstances at the destination, or in its immediate vicinity, that significantly affect the performance of the trip or the carriage of passengers to the destination.<\/p><p>b) if any of the essential elements of the package travel, other than the price, is significantly modified.<\/p><p>c) if the trader responsible for the package travel cancels it before the start of the trip, in which case the traveller will also be entitled to receive compensation.<\/p><p>d) in the event of non-performance of services where this substantially affects the performance of the package travel and the organiser or, where applicable, the retailer fails to resolve the problem.<\/p><p>e) in exceptional circumstances, for example serious security problems that may affect the trip, travellers will likewise not have to pay any penalty.<\/p><p>Travellers will be entitled to a price reduction and\/or compensation for damages in the event of non-performance or improper performance of the travel services.<\/p><p><strong>Right of withdrawal:<\/strong> package travel is not subject to a right of withdrawal, although travellers who book package travel off-premises (not to be confused with distance contracts) have a period of fourteen days to exercise their right of withdrawal from GALIWONDERS.<\/p><p>Off-premises contracts are:<\/p><p>a) Contracts concluded with the simultaneous physical presence of the trader and the traveller and user, in a place other than the trader&#8217;s business premises.<\/p><p>b) Contracts in which the traveller and user has made an offer in the same circumstances as those set out in point a).<\/p><p>c) Contracts concluded on the trader&#8217;s business premises or by means of distance communication immediately after there has been personal and individual contact with the traveller and user in a place other than the trader&#8217;s business premises, with the simultaneous physical presence of the trader and the traveller and user.<\/p><p>d) Contracts concluded during an excursion organised by the trader with the aim of promoting and selling products or services to the traveller and user.<\/p><h3 id=\"210--termination-of-the-contract-by-the-organiser-or-retailer\">2.10.- Termination of the contract by the organiser or retailer<\/h3><p>The organiser may cancel the package travel contract, refunding to the traveller all the payments they have made, but without assuming liability for compensation, provided that the legal conditions set out in Royal Legislative Decree 1\/2007 are met.<\/p><h3 id=\"211--liability-for-booking-errors\">2.11.- Liability for booking errors<\/h3><ul><li>The trader will be liable for errors due to technical defects in the booking system that are attributable to it, as well as for errors made during the booking process, where the trader has agreed to handle the booking of package travel.<\/li><li>The trader will not be liable for booking errors attributable to the traveller or caused by unavoidable and extraordinary circumstances.<\/li><\/ul><h3 id=\"212--performance-of-the-package-travel-contract\">2.12.- Performance of the package travel contract<\/h3><ul><li>Organisers and retailers of package travel will be liable to the traveller for the proper performance of the travel services included in the contract, according to the obligations that fall to them within their scope of management of the package travel, regardless of whether those services are to be performed by themselves or by other providers. Notwithstanding the foregoing, the traveller may address complaints about the non-performance or defective performance of the services making up the package travel to either the organiser or the retailer, who will be obliged to inform them of the existing liability regime, to process the complaint directly or by referring it to whoever is responsible according to the scope of management, and to inform the traveller of its progress even if it falls outside their scope of management.<\/li><li>Whoever answers to the traveller will have the right of redress against the trader to whom the non-performance or defective performance of the contract is attributable, according to their respective scope of management of the package travel.<\/li><li>When an organiser or a retailer pays compensation, according to their scope of management, grants a price reduction or fulfils the other obligations imposed by this law, they may seek reimbursement from third parties that contributed to the event giving rise to the compensation, the price reduction or the fulfilment of other obligations.<\/li><li>The traveller must inform the organiser or, where applicable, the retailer, without undue delay, of any lack of conformity they notice during the performance of a travel service included in the contract.<\/li><li>If any of the services included in the trip is not performed in accordance with the contract, the organiser and, where applicable, the retailer must remedy the lack of conformity, unless this is impossible or entails disproportionate costs, taking into account the seriousness of the lack of conformity and the value of the travel services affected. If the lack of conformity is not remedied under this paragraph, the price reduction and compensation for damages will apply.<\/li><li>Without prejudice to the exceptions provided for in the previous paragraph, if the organiser or the retailer does not remedy the lack of conformity within a reasonable period set by the traveller, the traveller may do so themselves and claim reimbursement of the necessary expenses. The traveller need not specify a time limit if the organiser or, where applicable, the retailer refuses to remedy the lack of conformity or if an immediate solution is required.<\/li><li>Where a significant proportion of the travel services cannot be provided as agreed in the package travel contract, the organiser or, where applicable, the retailer will offer, at no extra cost to the traveller, suitable alternative arrangements, if possible of equivalent or higher quality than those specified in the contract, for the continuation of the package travel, including where the traveller&#8217;s return to the place of departure is not provided as agreed. If the alternative arrangements proposed result in package travel of lower quality than that specified in the contract, the organiser or, where applicable, the retailer will grant the traveller an appropriate price reduction.<\/li><li>The traveller may reject the alternative arrangements proposed only if they are not comparable to what was agreed in the package travel contract or if the price reduction granted is inadequate.<\/li><li>Where a lack of conformity substantially affects the performance of the trip and the organiser or, where applicable, the retailer has not remedied it within a reasonable period set by the traveller, the traveller may terminate the contract without paying any penalty and claim, where appropriate, both a price reduction and compensation for the damages caused.<\/li><li>If the package travel includes passenger transport, the organiser and, where applicable, the retailer, in the cases referred to in the two previous paragraphs, will also repatriate the traveller by equivalent transport without undue delay and at no extra cost.<\/li><li>If it is impossible to ensure the traveller&#8217;s return as agreed in the contract due to unavoidable and extraordinary circumstances, the organiser or, where applicable, the retailer will bear the cost of the necessary accommodation, if possible of equivalent category, for a period not exceeding three nights per traveller. Where European passenger rights legislation applicable to the relevant means of transport for the traveller&#8217;s return provides for longer periods, those periods will apply.<\/li><li>The cost limitation referred to in the previous paragraph will not apply to persons with disabilities or reduced mobility, as defined in Article 2(a) of Regulation (EC) No 1107\/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air, or to their companions, pregnant women and unaccompanied minors, or to persons in need of specific medical assistance, provided their particular needs have been notified to the organiser or, where applicable, the retailer at least forty-eight hours before the start of the trip. The organiser and the retailer may not invoke unavoidable and extraordinary circumstances for the purposes of limiting liability if the carrier cannot rely on those circumstances under European legislation.<\/li><li>GALIWONDERS is not responsible for any disagreements that may arise over services that are not expressly booked and agreed in writing (such as extra suitcases, luggage transfers on public transport, etc.).<\/li><\/ul><h3 id=\"213--insolvency-of-the-organiser-or-retailer\">2.13.- Insolvency of the organiser or retailer<\/h3><ul><li>If the organiser or the retailer becomes insolvent, payments will be refunded to the traveller.<\/li><li>If the organiser or, where applicable, the retailer becomes insolvent after the start of the package travel and the package includes transport, the repatriation of travellers will be guaranteed.<\/li><\/ul><p>* Insolvency guarantee: GALIWONDERS has taken out an insolvency protection guarantee with AXA SEGUROS GENERALES, S.A. DE SEGUROS Y REASEGUROS, calle Monse\u00f1or Palmer, 1, 07014 &#8211; Palma de Mallorca, info@rialyasociados.com, 986 74 72 76, in case the agency becomes insolvent.<\/p><p>If services are denied because of GALIWONDERS&#8217; insolvency, travellers may contact that entity or, where applicable, the competent authority, the Xunta de Galicia, Tourism Area (Plaza Mazarelos, n\u00ba 15, 15705 &#8211; Santiago de Compostela (A Coru\u00f1a), telephone +34 881 866 397 and +34 881 866 398, and email ot.santiago@xunta.gal.<\/p><h3 id=\"214--personal-data-protection\">2.14.- Personal data protection<\/h3><p>In compliance with Organic Law 3\/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights and with European Regulation 2016\/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, the agency and the traveller undertake to respect and comply with the regulations in force on that matter.<\/p><p>If the traveller actually enters into a contract with the agency, the information on data protection will be provided by the agency to the traveller at the time required by law. You can likewise view our privacy and data protection policy at <a href=\"https:\/\/galiwonders.com\/en\/politica-de-privacidad\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">https:\/\/galiwonders.com\/en\/politica-de-privacidad\/<\/a>.<\/p><h3 id=\"215--limitation-of-actions\">2.15.- Limitation of actions<\/h3><p>Actions arising from the rights recognised in the Law will become time-barred after two (2) years, counted from the day the contract is concluded.<\/p><h3 id=\"216--applicable-jurisdiction\">2.16.- Applicable jurisdiction<\/h3><p>The parties who contract under these general contracting conditions submit to the Courts and Tribunals of the traveller&#8217;s domicile or the trader&#8217;s domicile, at the traveller&#8217;s choice, to resolve any disputes or claims arising from the interpretation or performance of the package travel contract and of these general conditions.<\/p><h3 id=\"217--complaints\">2.17.- Complaints<\/h3><p>GALIWONDERS makes a complaints form available to clients so that they can submit complaints or grievances regarding deficiencies noticed in the provision, enjoyment or use of tourist services, goods or establishments before the tourism authority of the Autonomous Community of Galicia. You can download the form <a href=\"https:\/\/galiwonders.com\/wp-content\/uploads\/2023\/11\/Hoja-de-reclamaciones-Turismo.pdf\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">here<\/a>.<\/p><h2 id=\"3--hotels\">3.- HOTELS<\/h2><p>Accommodation may be located in the town or city centre, on the trail, or in nearby areas. If the accommodation is more than 2 km from the trail, a round-trip transfer will be included at the agency&#8217;s expense. GALIWONDERS reserves the right to book accommodation further from the route of the trail if circumstances regarding availability so require (including several nights at the same stop \/ accommodation, with transfers included).<\/p><h3 id=\"31--check-in-and-check-out\">3.1.- Check-in and check-out<\/h3><p>In most establishments, the room will be available to the client from 14:00 on the day of arrival until 12:00 on the day of departure. If arrival at the hotel will be at a different time, you must contact the hotel in order not to lose the booking.<\/p><p>Normally, the latest arrival time at hotels in Spain is usually 18:00 on the day of arrival, so if you will arrive later, you must notify the establishment and confirm your arrival.<\/p><p>The user undertakes to use the services in accordance with the Law, morality, good customs and public order. Consequently, the user is obliged not to use the services for unlawful purposes or effects and\/or contrary to what is established, or that may in any way damage the services, the establishment and\/or its image.<\/p><h3 id=\"32--rooms\">3.2.- Rooms<\/h3><p>All the features described are based on standard double occupancy, and other occupancy types may not match them.<\/p><ul><li>Third persons and children sharing a room will usually be accommodated in an extra bed, a sofa bed, or two double beds, since most hotels do not have triple rooms.<\/li><li>Baby cots can be requested on the payment screen, or by telephone by calling the Customer Service Centre on our website.<\/li><li>Double rooms may have two separate beds or a single bed suitable for two people, subject to hotel availability. Some facilities in some hotels operate only on specific dates and not for the whole season, for example air conditioning, heating, swimming pools, heated jacuzzis, etc., which will be subject to what the hotel establishes.<\/li><li>Confirmation of a &#8220;private bathroom&#8221; means that it will be for the exclusive use of the CLIENTS, but it may be located outside the room.<\/li><\/ul><h3 id=\"33--board-types\">3.3.- Board types<\/h3><ul><li>S.A.: room only.<\/li><li>A.D.: bed and breakfast.<\/li><li>M.P.: half board.<\/li><li>P.C.: full board.<\/li><li>T.I.: all inclusive.<\/li><\/ul><p>* Prices do not include drinks with meals, except where indicated otherwise. Most hotels consider half board to be breakfast and dinner, and do not allow dinner to be swapped for lunch.<\/p><h3 id=\"34--all-inclusive-service\">3.4.- All-inclusive service<\/h3><ul><li>Clients on an all-inclusive basis must always wear the wristband or identification issued by each establishment and show it when requesting the service.<\/li><li>All-inclusive is personal and non-transferable, and no other person may use this service.<\/li><li>The hotel reserves the right to cancel the provision of this service in the event of misuse.<\/li><li>Hours and drinks:<ul><li>a) Hours: all the hours shown for all-inclusive are subject to change by the establishment.<\/li><li>b) Drinks: unless expressly stated otherwise, drinks are understood to be alcoholic and non-alcoholic local or national drinks on each establishment&#8217;s all-inclusive menu.<\/li><\/ul><\/li><\/ul><h3 id=\"35--quality-of-service\">3.5.- Quality of service<\/h3><p>The quality and content of the services provided by the hotel will be determined by the official tourist category, if any, assigned by the competent body of its country. If there is none, the hotels are categorised in stars on the basis of criteria common to the hotel sector, according to their services and facilities, and for guidance only.<\/p><h2 id=\"4--travel-insurance\">4.- Travel insurance<\/h2><p>Insurance, both assistance and cancellation, is issued through INTERMUNDIAL XXI, S.L. Corredur\u00eda de Seguros, with GALIWONDERS providing the traveller with a copy of the policy taken out. If the traveller has to report a claim, they will do so to the insurance company named in the policy through the channels established in it, and GALIWONDERS is not responsible, as it is not the policyholder, for reporting the claim to third parties.<\/p><p>GALIWONDERS will provide the traveller with whatever documentation is required to resolve the claim, but will not be responsible, in any case, for reporting it to third parties or for the decision the insurance company makes on it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>General Terms and Conditions for Package Travel These General Terms and Conditions are governed by the provisions of Royal Legislative Decree 1\/2007 of 16 November, approving the Consolidated Text of the General Law for the Protection of Consumers and Users and other supplementary laws, as amended by Royal Decree-Law 23\/2018 of 21 December, transposing directives [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_top_nav_excluded":false,"_cms_nav_minihome":false,"_cms_nav_section":"","_cms_nav_offsite_url":"","footnotes":""},"class_list":["post-113098","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms &amp; Conditions | Galiwonders<\/title>\n<meta name=\"description\" content=\"Explore our terms and conditions to understand our relationship with you. 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