Terms and conditions

TERMS AND CONDITIONS

 

Access and use of this website (galiwoders.com) is governed by these terms and conditions.

For the purpose of this document, the “user” is understood as any natural person accessing the website to obtain information and/or book any of the services offered.

In order comply with article 10 of the Law 34/2002 of the 11th of July (Law of Spain), about services of information society and e-commerce, the following information is provided to the users of the website:

Galiwonders.com is property and is provided by Galiwonders, S.L., VAT number B-70475512 and fiscal address in c/ República de El Salvador, 28 8ºB. Postal code: 15701 Santiago de Compostela, A Coruña. The Limited Liability Company is registered since the 14th of January 2016 in the Commercial Registry of Santiago de Compostela, volume: 271, section: 144, page: SC-48.122.

The legal representative of this company is Sabela Ruiz Gippini, ID number 77415831Q.

The users that wish to contact the company, they can do it directly, easily and effectively by the following means:

-Telephone: 0034-881.24.74.80 (Spain), 00353-15134810 (Ireland), 0044-2080 775865 (United Kingdom), 001-5189 15 61 44 (United States), 0061-612 90 98 47 84 (Australia) and 001-61 33 66 42 38 (Canada). The office is open to the public Monday to Friday (09:00 to 19:00) and Saturday (09-00 to 14:00), Spanish time.

-E-mail: info@galiwonders.com. This e-mail is at the disposal of the user to contact the company at any time, and an effective communication will be guaranteed.

-Address (location of the office):  Galiwonders SL – Campus Stellae – Plaza de la Quintana nº3, 15704 – Santiago de Compostela, A Coruña, Spain.

This website has been created to promote the services offered by Galiwonders, whose main activity is organizing tourist services. In this regard, Galiwonders has the license number XG-590, Travel Agency XG, given by Turgalicia.

We also inform that Galiwonders is in process of being registered in the Spanish Office of Patents and Trademarks and the application has been published in the BOPI (Spanish Officia Bulletin of Industrial Property) on the 26th of February 2016, number 3601572(5). The protection of the OEPM is extended to all the national level, and the regulation to be applied is the Law 17/2001 of the 7th of December about trademarks.

TERMS OF SERVICE

 

The access and navigation on galiwonders.com and/or the usage of the services offered on this website, implies that the user accepts the Terms and Conditions and the Privacy Policy specified on this website. In case it is not accepted, the user should not navigate this website.

The website and its content, including the text, images and the logotype, are property o the authors, and it is all protected by the Royal Decree-Law 1/1996, that approves the Spanish Law of Intellectual Property, and by any other legislation, Spanish or international, that can be applied.

It is forbidden to copy, duplicate, sell or take advantage of the text and images on the website. The users can mention or quote the website, but not to copy its content, letting the owner know and having his express consent, in order to always respect author´s rights.

The information displayed on this website, including prices and/or any other information, is usually updated and it can be modified at any time. The user will be informed about any changes that may affect him/her directly, in case it needs to be done according to the regulations in force, so he/she can exercise his/her rights on time and way, according to the Royal Decree-Law 1/2007, of the 16th of November, by which it is approved the Consolidated Version of Spanish General Law of Consumer Protection and other complimentary laws that could be applied, and the Law 34/2002, of the 11th of July about services of the information society and e-commerce. Some of the information displayed on the website comes from third parties external to Galiwonders, and it does not depend on Galiwonders. If you require any specific information about any of the services offered on the website, please do not hesitate to contact Galiwonders.

By virtue of the provisions, we do not take any responsibility for the information that in process of being reviewed, that is not updated, or that comes from third parties external to the website or its owner, who is at the disposal of the users and the authorities that require his collaboration to avoid any abuse.

We remind the users that they can be in touch with Galiwonders by e-mail: info@galiwonders.com, telephone: 0034-881.24.74.80 (Spain), 00353-15134810 (Ireland), 0044-2080 775865 (United Kingdom), 001-5189 15 61 44 (United States), 0061-612 90 98 47 84 (Australia) and 001-61 33 66 42 38 (Canada), or by mail on the address specified on these terms of service.

 

GENERAL CONDITIONS OF SALE

Galiwonders is a website from which it is possible to book and buy the tourist services we offer, and it is technically prepared for such purpose.

The user must observe this conditions and also the specific ones to each of the services (the ones associated to each of the packages, as well as the final price, including expenses or taxes), of which we will inform the user before the execution of the purchase order, so they can be expressly accepted.

You can also fin additional information, and we recommend you to read it, on the FAQ section of this website.

1- SERVICES

-There are some standard packages shown on this website with a price, but the client can make changes on this packages or request more information about any of the services provided, contacting Galiwonders by the web form, by e-mail or by phone.

-Galiwonders will send an itinerary with the detailed description of the specifics of the requested service, and the adjusted price, to inform the user before the execution of the purchase order.

-As we work with many different suppliers, they may change the information regarding their services and offers, so the user will be informed of any changes when they affect him / her directly. The purchase that have already been executed, will not be affected by price variations.

-We recommend to book a travel insurance, regarding for example health coverage or lost luggage.

2- PRICES

All the prices specified on this website are approximate; it means that they are illustrative, and in any case a final price.

If the client wants to make any changes on the trip, he / she will need to be in touch with Galiwonders by any of the contact forms, and he / she will receive a tailored itinerary, that may have a different price to the one shown on the website.

The price shown on the website and on the itineraries, are in Euros. The VAT and any other taxes are already included on the price. The user will be able to know the final cost of the purchase before executing it, so he / she can expressly accept it.

3 -PURCHASING PROCESS

-When the client receives by e-mail the itinerary of the requested service and the final price, he / she will also receive a reference number.

-The prices shown on the itinerary include all the applicable taxes, and the user will be informed about the details before making any booking, so he / she can be aware of all the terms and conditions of the services he/she is purchasing, and all the services included and not included, on a clear and precise way, so he/she can understand and accept it.

-If the user decides to purchase the service, he/she will be able to make to booking through the website, using the aforementioned reference number.

-To confirm the booking, a 150€ deposit per person will be requested  (except when it is a service with the same or lower price, or day tours, in this case the total amount will be requested when making the booking). The remaining amount will be due 1 month before the starting date of the trip.

-The booking will be confirmed once this process is finished. Once we receive the deposit, we will confirm all the services of your package.

-The “Travel Kit” (all the information about the trip, tickets, vouchers, maps, etc.) will be sent by e-mail once the full payment is received (typically 1 month before the starting date of the trip, unless the booking is made less than 1 month in advance, but in any case it will always be sent before the starting date of the trip).

-If the full payment is done when making the booking (and this done more than 1 month in advance) the client will be entitled to a 5% discount (over the total price of the basic services of the package).

4 – PAYMENT METHOD

-The payment can be done through the website by credit card (Stripe), Paypal or bank transfer.

-Depending on the payment method chosen by the client, the website will guide him/her throughout this process to proceed with the purchase. If you have any doubts, you can contact us by the aforementioned phone or e-mail.

-Once the payment is received, the client will receive the final confirmation of the trip and the invoice by e-mail.

-The user is committed to provide accurate, true and complete information, particularly with regard to credit and debit cards, and make sure they have enough money to face the cost of the service that he / she expects to buy. The user is responsible of informing about any changes on this information.

-The credit/debit card must be valid in Spain, and not be refused on the payment getaway. In case it is refused, the purchase will be cancelled, unless the user chooses a different payment method to confirm the purchase.

-The fraudulent use of credit cards, or the refusal of the payment operation by any cause, will entitle Galiwonders to cancel the booking, notwithstanding any civil or criminal responsibilities.

-Security of payment. Payments done by credit or debit card can be done through PayPal (Europe) S.A .r.l. & Cie, S.C.A. When the user buys a product through the website using PayPal, he/she will be redirected to a secure server (SSL) property of Paypal, and then transferred, with no intermediaries, to his / her bank. As well as if the user uses the payment getaway of the Stripe, he/she will access a secure server that can be identified by https at the beginning of the url. Also, if the user chooses to proceed with the payment by bank transfer, he/she will be able to check the security of the online payment on his/her bank. Regarding the payment by Stripe, it is a secure system to use credit cards on the Internet. This system guarantees that credit card details will go encrypted, directly from the buyer to the intermediary bank. If you have any doubts, please do not hesitate to contact us.

-Galiwonders will never access the personal bank account of the client, as operations are managed directly by the different banks involved.

-In case you notice any mistake on your purchase, you must contact our team as soon as possible, preferably on the next 48 hours after receiving your confirmation e-mail, to amend the booking if possible. Any additional costs that may occur due to such mistake, will be paid by the user, unless it is a mistake made by Galiwonders.

-The contract executed online has the same validity as a personal one, according to article 23 of the Law 34/2002, of the 11th of July, about services of the information society and e-commerce, to which this company is adhered, respecting consumer rights.

-The document in which the agreement is formalized, will be digitally filed by the company, and it will not be accessible to the client from the website. However, the client will be able to request a copy when necessary. Also, the client has the right to request a paper invoice, unless he/she expressly consents the company issue an electronic invoice. This consent can be revoked by e-mail on: info@galiwonders.com

-All the agreements executed to book a service will be formalized in English and/or Spanish. These are the languages used to inform and to apply to the agreements and requests done through the website, depending on the country of the client.

5 – CANCELLATION

In case the client wants to proceed to cancel the service, according to article 160 of the Royal Decree-Law 1/2007, of the 16th of November, by which it is approved the Consolidated Version of Spanish General Law of Consumer Protection and other complimentary laws, when a combination trip is booked, the following penalization are stablished:

-The user will pay for the management and cancellation fees, if any, in all case (except force majeure).

-5% of the total price of the trip if the cancellation is done from the day 11 to the day 15 before the starting date of the trip.

-15% of the total price of the trip if its is done from 3 to 10 days.

-25% if it is done from 3 days to 48 hours before departure.

-100% of the price, if it is done with less than 48 hours.

-It is understood by Force Majeure a fact that can not be predicted or, if predicted, it is inevitable, according to article 1105 of the Spanish Civil Code. For instance, it can be considered as Force Majeure terrorist attacks or activities, natural disasters, adverse climate conditions, hurricane, earthquake, fire, flood, snow storm, explosion, storm, sinking, epidemic, among others.

-It is understood by Combination Trip a trip including at least two of the following elements, with a global price, when such service is longer than 24 hours or includes at least 1 night of accommodation (transportation, accommodation, and/or other tourist services not accessory to the transportation or the accommodation, and that constitute a significant part of the combination trip).

-If the agreement included individual services, and by this it is meant individual elements of the trip offered with a commission or accommodation, the client will pay for any management of cancelation fee, duly justified.

Also, if the independent services of the combination trip were subjected to special economic booking conditions, as air freights, ships, or special prices, cancelation fees will be stablished according to the conditions agreed between the parties. In this regard, the cancelation conditions stablished, are:

-If the cancellation is done at least 30 days before starting date of the trip, the charge will be equivalent to the deposit (150€/person).

-If the cancellation is done more than 7 days in advance and less than 30 days, the cancelation fee will be equivalent to 50% of the total cost of the trip.

If the cancelation is done less than 7 days in advance, the cancelation fee will be equivalent to the total cost of the trip (100%).

-Changes made after the booking is confirmed, will have a cost of 30€ (change of date, itinerary, etc), unless such change adds value to the trip (adding extra nights or upgrading the accommodation for example).

-No changes will be accepted once the trip has started (unless force majeure, and any additional costs will be paid by the client, and claim directly to the insurance company).

GOVERNING LAW AND JURISDICTION

This website is operated from Spain, and all the referred procedures are carried out in Spain. However, the website is offered in English language, as it is focused on an English speaking public.

In this sense, general conditions have been written in compliance with the Spanish regulations, where the main office is located, and where the services are provided. Any controversy that may arise will be interpreted by the Spanish law, notwithstanding what has been stablished on the national consumer protection laws (as the Royal Decree-Law 1/2007, of the 16th of November, by which it is approved the Consolidated Version of Spanish General Law of Consumer Protection and other complimentary laws that could be applied, and the Law 34/2002, of the 11th of July about services of the information society and e-commerce, or the Law 1/2000 of Civil Procedure, among others), in the European regulations (regulations to be applied depending on the country where the client lives), and any other regulations of application, according to the national origin of the consumer, and depending on the nature of the conflict.

This legal document is permanently displayed on the website, in Spanish and English. You can contact Galiwonders in case you have any understanding problems or any doubt abut the interpretation of the aforementioned conditions.