Frequently Asked Questions

You can contact us through our web form, by phone or by sending us an e-mail to [email protected] We will reply within 24 working hours.

Of course, and in fact we invite you to contact us by any of the above means, and tell us what your ideal trip would be like. We can add nights, improve the category of your hotels, include activities…

Write or call us as many times as you need, we will send you different itineraries until you get the one that best suits your needs.

We work with a wide variety of suppliers, so we will do our best to create the experience of a lifetime.

We recommend that you book as early as possible, especially if you plan to travel in high season (May to September); this way you will have a better chance of getting accommodation in the most popular establishments.

Each case is different, if you plan to make your reservation less than 15 days in advance, it is best that you contact us before making any payment so that we can make sure that there is no problem of availability.

Once you have decided on an itinerary, a non-refundable deposit (10% of the total price) will be required to confirm your reservation. Except for the “Day Trips”, which have a different operation. Once we receive this amount, we will get to work to confirm all the reservations for your package.

Payment of the remaining amount will be required 15 days prior to the start of your trip. Once we receive the full amount, we will send you your “Travel Kit”.

You can pay through our booking platform by credit card or bank transfer.

The Travel Kit will normally be sent by e-mail 1 month before the start of the trip, once full payment has been received. Unless you book less in advance, but in any case you will receive it before the trip starts.

Yes, we work with cab drivers all over Galicia. We simply need to know the point of origin and destination, and the time you want it.

In case of a transfer from/to the airport, we also need to know your flight information (flight number and arrival time). Whenever possible, we would appreciate it if you could keep us informed of possible delays, in order to inform the carriers.

No, we will take care of the details of your trip at your destination, once you have arrived in Galicia.

Regarding public transportation, we can give you information and recommendations on the best way to get from one place to another by public transportation, but we cannot book your tickets.

If you are going to do the Camino or another hiking route, it is normal that your package includes the transfer of your luggage from one hotel to another so that you can walk without having to worry about carrying it with you.

Before you start your trip we will send you a label to attach to your suitcase, and write on it your reference number, so that our carrier can identify it.

Each morning you must leave your luggage at the hotel reception before 8:00 am, and the carrier will come by to pick it up during the morning.

Delivery to the next facility is scheduled before 16:00, so normally your luggage will already be there when you arrive.

No, you can exclude this service from your trip if you wish. The price will be lower without this service.

If you live in a country other than Spain, we will generally send your credential and label to the first accommodation.

If we do not receive your letter, you can always get your Pilgrim’s Credential upon arrival at any Church or Tourist Office.

Regarding the Traveler’s Kit, it will be sent to you by e-mail for you to print it. If you see that 15 days before the trip you still have not received it, you can check your Spam folder or contact us. We will look for alternatives so that you receive it on time.

In the self-guided tour there is no minimum number of people or specific dates, you contact us and book the itinerary that best suits your needs.

For group tours we generally require a minimum of 6 people to confirm them, they depart on specific dates, and are usually accompanied by a guide.

Many accommodations offer reduced prices for children under 10 years of age. If you are traveling with children, we recommend that you let us know their age so that we can check these discounts and give you the best possible price.

We recommend comfortable clothing and trekking shoes (boots, shoes or even hiking sandals in summer).

This is just a recommendation, since at the end of the day, clothing is a very personal matter and you will see pilgrims wearing sneakers and other types of footwear.

Half board includes breakfast and dinner.

Breakfast will vary according to the accommodation: from a typical continental breakfast (generally consisting of coffee, juice and pastries) to a buffet breakfast.

Regarding dinner, they generally include two choices of starter, two choices of main course and a dessert. Drinks are not included, although many establishments offer wine at no extra cost to the client.

The Pilgrim’s Passport is the document that will certify that you have walked the minimum required to obtain the Compostela once in Santiago.

You must stamp it twice each day you walk: once at the beginning of the stage and once at the end when you reach your destination.

There are many places where you can get your stamps: hotels, bars, restaurants, churches, Tourist Offices… Many pilgrims like to collect more than two stamps a day, as a souvenir of their trip.

Once you arrive in Santiago de Compostela, you must go to the Pilgrim’s Office with your Credential, so that they can give you the Compostela.

Anyone with a minimum level of fitness can do the Camino. It is not a competition, each pilgrim has his or her own pace and if the stages are too long you have the possibility of dividing them in two.

If you are not used to walking, we recommend that you practice the weeks prior to your trip.

Generally there is no problem, accommodations can usually adapt to certain requirements as long as they know in advance. In other cases it is more complicated, tell us what your case is and our agents will advise you during the process.

You can contact us at our 24-hour hotline. We can give you the number of the nearest cab driver or talk to your accommodation to arrange a pick-up (any additional travel charges are at your expense).

You can call us at our 24 hour assistance phone number, we will try to help you as much as we can.

You can also go to the reception of the establishment where you are staying or ask your guide if you are on a guided tour.

The “Travel Kit” includes all relevant information about your trip: vouchers for your confirmed accommodations and other activities you have booked, contact information, addresses, etc.

In case you are going on a hiking route, we will also send you maps and route notes. By mail we will send you the label to identify your luggage, and the Pilgrim’s Passport (this only in the case of the Camino de Santiago).

In Galiwonders we work with a wide range of accommodations: hotels, rural houses, guesthouses and hostels.

We have personally visited all these establishments so we can guarantee their cleanliness, comfort, and the friendliness of the staff.

Check-In is normally scheduled between 14:00 and 19:00. If you will be arriving before or after this time, please let us know or contact the accommodation directly.

Changes made once the reservation has been made (date changes, itinerary, etc), will incur the following charges

  • Trips up to 6 nights: 25€/person
  • Trips between 7 and 14 nights: 40€/person
  • Trips of 15 nights or more: 60€/person

Changes that add value to the trip (additional nights or travelers) will not be charged a handling fee as long as the variation does not significantly alter the originally booked itinerary.

Changes will not be accepted less than 15 days prior to the start date of the trip (1 month in the case of groups), nor once the trip has begun.

No, at Galiwonders we guarantee your private room with private bathroom (unless you choose the Hostel option).

Trips quoted as FIT (up to 9 pax)

  • 20% non-refundable deposit to confirm the reservation.
  • If cancellation occurs up to 30 days prior to the trip start date, cancellation fees will be equivalent to 20% of the total trip price.
  • If the cancellation occurs between 29 and 15 days prior to the trip start date, the cancellation fee will be equivalent to 50% of the total trip price.
  • If the cancellation occurs between 14 and 7 days before the start date of the trip, the cancellation fee will be equivalent to 70% of the total price of the trip.
  • If cancellation occurs 6 days or less prior to the trip start date, cancellation fees will be equivalent to 100% of the total trip price.

Trips quoted as groups (10 pax or more)

  • 30% non-refundable deposit to confirm the reservation.
  • If cancellation occurs up to 40 days before the start date of the trip, cancellation fees will be equivalent to 30% of the total price of the trip.
  • If the cancellation occurs between 39 and 15 days before the start date of the trip, the cancellation fee will be equivalent to 60% of the total trip price.
  • If the cancellation occurs 14 days or less before the start date of the trip, the cancellation fee will be equivalent to 100% of the total trip price.

No, the 20% deposit is non-refundable. It can be claimed from the insurer if you have taken out cancellation insurance. We will provide the documentation in our possession to carry out this procedure, but Galiwonders is not responsible for the decision of the insurer in this regard.