Faqs

How do I contact Galiwonders ?

You can get in touch with us through our website, by e-mail info@galiwonders, or you can give us a call. We will get back to you within 24 business hours.

Can i customize my trip?

Yes, indeed. And we welcome you to contact us either by phone or by e-mail, and let us know what kind of experience you want. We can add extra nights, upgrade your accommodation, include activities…

Pease do not hesitate to contact us as many times as you need, we´ll send you different itineraries and prices to suit your needs.

We work with a wide range of suppliers, so we will do our best to create your journey of a lifetime.

When should i book my trip?

We recommend you book as son as possible, specially during high season (May to September), so we can guarantee the best accommodation available.

Every case is different, if you are planning to book your trip with less than 15 days in advance, we recommend you contact us before making any payment so we can make sure there is no issue regarding availability.

How can i book my trip?

Once you are happy with a proposed itinerary, to confirm your booking a 150€ deposit will be required (non-refundable). This requirement does not apply to Day Tours.

Once we receive your down payment, we will start working on your booking to confirm everything.

The full amount will be due 30 days before the starting date of your trip. Once we receive the final payment and everything is confirmed, we will send you your “Travel Kit”.

How can i pay my trip?

You can pay by credit card through our website, Paypal or bank transfer.

When will i receive my travel kit?

Your “Travel Kit” will usually be sent by e-mail 1 month before starting your trip, once we receive the full payment. Unless you book less in advance, but you will always receive it before starting your trip.

Can i book my transfers with Galiwonders?

Yes, we work with many taxi drivers in Galicia, we only need to know the origin, destination and your preferred time.

If you need a transfer from / to the airport, we also need to know your flight details (number and time of departure and arrival). We would really appreciate it if you could let us know about any delay, so we can try to reschedule your transfer.

Can i book my flights and public transport tickets with Galiwonders?

No, we will take care of the logistics once you arrive in Galicia, but we can help you find the best connections.

Regarding public transport, we can give you advice, information and recommendations on the best way to get to a certain place, but we can´t buy your tickets ourselves.

How does luggage transfer work?

If you are doing the Camino or any other walking route, your package will usually include luggage transfer from town to town, so you can walk without having to worry about your bags.

Before you start your trip, we will send you a package with a tag for you to put on your bag, and write down your reference number, so the transporter can identify it.

Every morning you will need to leave your bags at the reception of your accommodation no later than 8:30; the transporter will collect it some time during the morning.

Delivery will usually be no later than 16:00, so your bags will be there when you arrive.

Is it mandatory to book luggage transfer?

No, you can remove this service if you don´t need it. The price of your package will be lower.

What can i do if i dont receive my Pilgrim Passport or my Travel Kit on time?

In order to make sure you receive your package on time, we recommend you to book at least one month in advance.

In case you don´t receive your package, we can send it to your first accommodation so you can collect it when you check-in. You can also get your Pilgrim Passport in any of the towns on the Camino (any church or Tourist Office).

With regards to your “Travel Kit”, it will be sent by e-mail so you can print it. If one month before your trip you haven´t received it, please check your Spam folder or contact us. We will find another way to send it to you.

What is the difference between a self-guided and a group our?

Our self-guided tours do not require a minimum number of people and are completely flexible, you can just contact us, let us know your dates and book the best itinerary according to your needs.

On group tours, we usually require a minimum number of 6 people to be able to confirm it, we offer fixed dates, and usually the group will be accompanied by a guide.

Do you offer a discount if i travel with kids?

A lot of the accommodation offers reductions for kids under 12. If you are traveling with kids, please let us know in advance so we can ask for a better rate.

What kind of clothes should i bring to walk the Camino or other route?

We would recommend you bring comfortable clothes, and walking shoes (boots, shoes or even walking sandals in summer season).

It is just a recommendation, as we understand clothing is quite personal and you may see other walkers wearing trainers or other kind of shoes.

Should i be fit to walk the Camino?

Any person with a reasonable level of fitness will be able to walk the Camino. It is not a professional competition; each Pilgrim will walk at its own speed. If you feel walking days are too long, you can split some of them.

If you are not used to walking, we recommend you train a bit the month before your trip.

What do i need to do with my Pilgrim Passport?

The Pilgrim Passport is the document that will allow you to request your “Compostela” (Camino Certificate) when you arrive in Santiago.

You will need to get 2 stamps every walking day: the first one when you begin walking, and the other one when you arrive at your destination.

There are many places where you can get the stamps: hotels, coffee shops, restaurants, churches, Tourism Offices… Many Pilgrims like to collect more than 2 stamps each day, as a sort of “memento” of their journey.

Once you arrive in Santiago, you will need to go to the Pilgrim Office to request your Compostela.

What does Half Board include?

Half Board includes breakfast and dinner.

Breakfast may vary depending on the accommodation: you may get a continental breakfast (it usually includes coffee or tea, juice and pastry) or buffet.

Regarding dinner, it usually includes two starter options, two main options and dessert. Drinks are not included, but some restaurants offer wine at no extra charge.

And if have any dietary requirements?

Usually there is no problem at all, hotels are used to adapting their meals to vegetarians, vegans and lactose intolerants. Please let us know when you book your trip so we can inform them in advance.

What is the Travel Kit?

Your “Travel Kit” includes all the relevant information about your trip: your vouchers, addresses, contact details, etc.

In case you are doing a walking route, we will send you maps and walking notes. We will also send you a package with your luggage tags to identify your bags and your Pilgrim Passport (only if you are walking the Camino de Santiago).

What can i do if i have an problem during my trip?

You can call us on our 24 hour emergency number, we will try to help you as much as we can.

You can also go to the reception of your accommodation or you can ask your guide in case you are on a group tour.

What can i do if i can not finish my walk?

You can contact us on our 24 hours emergency phone. We will be able to give you the number of the nearest taxi driver, or organize a pick up with your next accommodation (any additional charges will be directly paid by the client).

What kind of accommodation do you offer?

In Galiwonders we work with a wide range of accommodation: hotels, country cottages, guesthouses and “albergues”.

We have personally visited all these places, so we can guarantee all of them are clean, comfortable and the staff are really friendly.

What time do i need to arrive in my accommodation?

Check-in time in Spain is usually between 14:00 and 19:00. If you are arriving at a different time, please let us know or contact your accommodation directly.

How much is the charge fee if i need to make changes on my trip?

Once you confirm your booking by paying the deposit, we will start to book all the services included. If you want to make any change after that, there will be a 30€ change fee.

Will i need to share the room with other people?

No, in Galiwonders we can guarantee you will have your own private room with your own private bathroom (unless you choose our “Hostel” package).

What if i need to cancel my trip?

To confirm your booking, we need a non-reimbursable down payment of 150€. The full payment will be due one month before starting your trip. In case you need to cancel your trip, please find below our conditions:

-If you cancel at least 30 days before the start date of your trip, the cancelation charge will be equivalent to your deposit (150€).

-If the cancelation is done more than 7 days in advance, and less than 30, the fee will be equivalent to the 50% of the total price of the trip.

-If the cancellation is done with less than 7 days in advance, the cancellation fee will be equivalent to the total cost of the trip; no refund from our side will be due in this case.